Indicator Definitions by Type of Care

You can also view definitions by type of indicator

An indicator is a standardized measure that allows for the evaluation of relative hospital performance against past performance or against the performance of other hospitals.

Acute Care Indicators

  1. Acute Care: Continuity and Transition (% of Positive Responses)
  2. Acute Care: Emotional Support (% of Positive Responses)
  3. Acute Care: Information and Education (% of Positive Responses)
  4. Acute Care: Overall Rating of Care (% of Positive Responses)
  5. Hospital Standardized Mortality Ratio (Ratio of Actual to Expected Number of Deaths)
  6. Infection Rate: CDI (Rate per 1,000 Patient Days)
  7. Infection Rate: MRSA (Rate per 1,000 Patient Days)
  8. Infection Rate: VRE (Rate per 1,000 Patient Days)
  9. Central Line Associated Bloodstream Infection Rates (Rate per 1,000 Central Line Days)
  10. Infection Rate: Ventilator Associated Pneumonia (Rate per 1,000 Ventilator Days)
  11. Infection Prevention: Surgical Site (% of Patients)
  12. Hand Hygiene (% Compliance Before Patient Contact)
  13. Hand Hygiene (% Compliance After Patient Contact)
  14. Surgical Safety Checklist Compliance (% of Surgeries)

Paediatric Care Indicators

  1. Paediatric Care: Access to Care (% of Positive Responses)
  2. Paediatric Care: Continuity and Transition (% of Positive Responses)
  3. Paediatric Care: Physical Comfort (% of Positive Responses)
  4. Paediatric Care: Information, Education and Communication to Parents (% of Positive Responses)
  5. Paediatric Care: Information, Education and Communication to Child (% of Positive Responses)
  6. Paediatric Care: Overall Rating of Care (% of Positive Responses)

Chronic & Complex Care Indicators

  1. Chronic and Complex Care: Communication with Family (% of Positive Responses)
  2. Chronic and Complex Care: Family Perception of Care and Services (% of Positive Responses)
  3. Chronic and Complex Care: Family’s Overall Rating of Care (% of Positive Responses)
  4. Chronic and Complex Care: Activities and Leisure (% of Positive Responses)
  5. Chronic and Complex Care: Dignity (% of Positive Responses)
  6. Chronic and Complex Care: Food and Food Services (% of Positive Responses)
  7. Chronic and Complex Care: Living Environment (% of Positive Responses)
  8. Chronic and Complex Care: Resident’s Overall Rating of Care (% of Positive Responses)
  9. Infection Rate: CDI (Rate per 1,000 Patient Days)
  10. Infection Rate: MRSA (Rate per 1,000 Patient Days)
  11. Infection Rate: VRE (Rate per 1,000 Patient Days)
  12. Hand Hygiene (% Compliance Before Patient Contact)
  13. Hand Hygiene (% Compliance After Patient Contact)
  14. Surgical Safety Checklist Compliance (% of Surgeries) 

Emergency Care Indicators

  1. Emergency: Overall Impressions (Satisfaction Score out of 100) 
  2. Emergency: Communication (Satisfaction Score out of 100) 
  3. Emergency: Responsiveness (Satisfaction Score out of 100) 
  4. Emergency: Wait Time for Complex Conditions (Hours) 
  5. Emergency: Wait Time for Minor Conditions (Hours) 

Mental Health Care Indicators

  1. Mental Health Inpatient: Access to Care (% of Positive Responses)
  2. Mental Health Inpatient: Overall Rating of Care (% of Positive Responses)
  3. Mental Health Outpatient: Access to Care (% of Positive Responses)
  4. Mental Health Outpatient: Overall Rating of Care (% of Positive Responses)
  5. Infection Rate: CDI (Rate per 1,000 Patient Days)
  6. Infection Rate: MRSA (Rate per 1,000 Patient Days)
  7. Infection Rate: VRE (Rate per 1,000 Patient Days)
  8. Hand Hygiene (% Compliance Before Patient Contact)
  9. Hand Hygiene (% Compliance After Patient Contact)

Rehabilitation Care Indicators

  1. Rehabilitation: Overall Quality (Satisfaction Score out of 100) 
  2. Rehabilitation: Outcomes (Satisfaction Score out of 100) 
  3. Rehabilitation: Emotional Support (Satisfaction Score out of 100) 
  4. Rehabilitation: Education (Satisfaction Score out of 100) 
  5. Rehabilitation: Transition to Home (Satisfaction Score out of 100) 
  6. Infection Rate: CDAD (Rate per 1,000 Patient Days)
  7. Infection Rate: MRSA (Rate per 1,000 Patient Days)
  8. Infection Rate: VRE (Rate per 1,000 Patient Days)
  9. Hand Hygiene (% Compliance Before Patient Contact)
  10. Hand Hygiene (% Compliance After Patient Contact)

Acute Care Indicators
 
 
Acute care involves generally short overnight stays for serious health problems. Acute care hospitals provide diagnostic, medical care and surgery for serious or life-threatening conditions such as a heart attack or stroke.  This website rates how well acute care hospitals provide care to general medical and surgical patients, 18 years of age or older, based on seven indicators measuring various aspects of acute care, including patient experience and patient safety.  

Acute Care Indicators

Acute Care: Continuity and Transition (% of Positive Responses) looks at whether acute care patients felt they received the help, information and support they needed to care for themselves after they left the hospital.

Acute Care: Emotional Support (% of Positive Responses) looks at whether acute care patients felt they received the help, encouragement and support they needed to manage the fear, anxiety and concerns associated with their illness and hospital stay.

Acute Care: Information and Education (% of Positive Responses) looks at whether acute care patients felt they were informed about their condition, given direction as to what was likely to happen, and provided with an explanation as to how it would affect them and what steps could be taken to manage it.

Acute Care: Overall Rating of Care (% of Positive Responses) looks at how acute care patients viewed the overall quality of care and services they received during their visit.

Hospital Standardized Mortality Ratio (Ratio of Actual to Expected Number of Deaths) compares the actual number of deaths in a hospital to the number that would have been expected based on the types of patients the hospital treats. A number below 100 is considered to be below the national experience, i.e., better.  But the Hospital Standardized Mortality Ratio (HSMR) should not be used as a guide for choosing a hospital and is not intended for comparisons between hospitals. Instead, health system leaders may use the number to monitor changes over time and identify areas for organizational or system-wide improvements. For more details on this indicator, visit the original source: Hospital Standardized Mortality Ratio by the Hospital Report Research Collaborative (HRRC).

Infection Rate: CDI (Rate per 1,000 Patient Days) shows the rate of patients who, while in the hospital, developed a clostridium difficile associated disease (CDI) – a disease that damages the bowel and causes diarrhea. The effects of CDI are usually mild, but sometimes can be severe.  This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Clostridium Difficile Associated Disease (CDI) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Infection Rate: MRSA (Rate per 1,000 Patient Days) shows the rate of patients who, while in the hospital, developed a type of bacteria in the bloodstream that is resistant to a broad class of antibiotics, including penicillin and can cause infections.  This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Methicillin Resistant Staphylococcus Aureus (MRSA) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Infection Rate: VRE (Rate per 1,000 Patient Days) shows the rate of patients who, while in the hospital, developed a type of bacteria in the bloodstream that is resistant to the antibiotic vancomycin and causes difficult-to-treat infections.  This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Vancomycin Resistant Enterococcus (VRE) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Central Line Associated Bloodstream Infection Rates (Rate per 1,000 Central Line Days) show the rate of patients who, while in hospital, developed an infection in the bloodstream from the central venous catheter (or “line”) placed into their vein. When a patient requires long-term access to medication or fluids through an IV, a central line is put in place. A central line blood stream infection can occur when bacteria and/or fungi enters the blood stream, causing a patient to become sick. The bacteria can come from a variety of places (e.g., skin, wounds, environment, etc.), though it most often comes from the patient’s skin. Hospitals follow best practices on how to prevent bacteria from entering into a central line. This indicator helps health system leaders identify areas of improvement for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Central Line-Associated Primary Bloodstream Infection (CLI) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Infection Rate: Ventilator Associated Pneumonia (Rate per 1,000 Ventilator Days) shows the rate of patients who, while in a hospital intensive care unit (ICU), developed a serious lung infection while receiving assistance with breathing through external breathing support (a ventilator).  Patients who are mechanically ventilated are very sick, and do not have normal breathing reflexes to help them clear their lungs. Health care professionals working in an ICU do their best to keep patients lungs healthy, but patients are still at risk for developing pneumonia. This indicator helps health system leaders identify areas of improvement for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Ventilator Associated Pneumonia (VAP) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Infection Prevention: Surgical Site (% of Patients) shows the percent of patients 18 years of age or older who received antibiotics within the appropriate time period prior to undergoing primary hip/knee joint replacement surgery. Antibiotics are given close to the time of these surgeries to prevent infections of the surgical site. Surgical site infections can occur when bacteria that live underneath or on the surface of the patient's skin get into the cut (incision) the surgeon makes in the skin to perform the operation.  This indicator shows the percent of all eligible patients who get antibiotics at the right time, just before a “first time” joint replacement surgery and helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, and a SSI prevention fact sheet that contains patient risk factors for surgical site infection, visit the original source: Patient Safety Indicators - Surgical Site Infections (SSI) by the Ontario Ministry of Health and Long-Term Care (MOHLTC). 

Hand Hygiene (% Compliance Before Patient Contact) shows the hand-cleaning compliance rate before initial contact with the patient/patient environment for all health care providers. What this measures is how often hospital workers clean their hands just before they touch a patient, or the immediate space around the patient's bed to provide care.  For example, if hand cleaning was performed 50 times before initial patient/patient environment contact by all health care providers and there are 100 observed hand hygiene indications, the compliance rate is 50%. This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Hand Hygiene by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Hand Hygiene (% Compliance After Patient Contact) shows the hand-cleaning compliance rate after contact with the patient/patient environment for all health care providers.  What this measures is how often hospital workers clean their hands after they touch a patient, or the immediate space around the patient's bed, and leave to go to their next task. For example, if hand cleaning was performed 50 times after patient/patient environment contact by all health care providers and there are 100 observed hand hygiene indications, the compliance rate is 50%. This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Hand Hygiene by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Surgical Safety Checklist Compliance (% of Surgeries) shows the percent of surgeries in which all three phases of the surgical safety checklist was performed. For more details on this indicator, visit the original source: Patient Safety Indicators - Surgical Safety Checklist by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Paediatric Care Indicators

Paediatric care falls under acute care (generally short overnight stays for serious health problems).  This website rates how well hospitals deliver paediatric care based on the parent's or guardian's experience with various aspects of care delivered to their child (ages 0 to 17 years old).

Paediatric Care Indicators

Paediatric Care: Access to Care (% of Positive Responses) looks at whether parents felt their child received the care and services he/she needed.

Paediatric Care: Continuity and Transition (% of Positive Responses) looks at whether parents felt they received the help, information and support they needed to care for their child after they left the hospital.

Paediatric Care: Physical Comfort (% of Positive Responses) looks at whether parents felt their child received care that provided relief and support for pain and suffering.

Paediatric Care: Information, Education and Communication to Parents (% of Positive Responses) looks at whether parents felt they were informed about their child’s condition, given an explanation as to what was likely to happen, and informed how it would affect them and what could be done to manage it.

Paediatric Care: Information, Education and Communication to Child (% of Positive Responses) looks at whether information about the child's condition, including the tests that were done, was discussed with the child in a way he/she could understand.

Paediatric Care: Overall Rating of Care (% of Positive Responses) looks at how parents viewed the overall quality of care and services their child received during his/her visit.

 

Chronic and Complex Care Indicators

Chronic and Complex Care (or "Complex Continuing Care") provides services for patients with medically complex conditions who no longer need acute care, but whose condition still requires a hospital stay, including regular on-site physician care and assessment, and active care.  This website rates how well hospitals deliver chronic and complex care based on indicators evaluating patient and family experiences, and patient safety. 

Chronic and Complex Care Indicators

Chronic and Complex Care: Communication with Family (% of Positive Responses) looks at how patients' families feel about their interactions with staff. More specifically, whether family members of patients feel they are informed about their family member’s condition, are involved in the planning of their care, feel welcome on the unit and are treated politely and respectfully.

Chronic and Complex Care: Family Perception of Care and Services (% of Positive Responses) looks at whether families feel the staff address the patient's specific needs and provide individualized care, are confident the patient is well taken care of when they are not present, are satisfied with the quality of medical care and that patients are respected.

Chronic and Complex Care: Family’s Overall Rating of Care (% of Positive Responses) looks at how the families of chronic and complex care patients view the overall quality of care and services their family member receives.

Chronic and Complex Care: Activities and Leisure (% of Positive Responses) looks at whether patients feel satisfied with the personal and communal activities available and that they receive help participating if needed.

Chronic and Complex Care: Dignity (% of Positive Responses) looks at whether patients feel their privacy is respected, they are not ignored or taken advantage of, staff call them by name, and they are treated the way they want to be treated.

Chronic and Complex Care: Food and Food Services (% of Positive Responses) looks at whether patients feel satisfied with the food selection and availability, that it is available when they are hungry, and that they receive help eating if required.

Chronic and Complex Care: Living Environment (% of Positive Responses) looks at whether patients feel satisfied with the facility as a place to live. More specifically if they find it comfortable, feel that it is clean and tidy, their belongings are safe and it is generally well maintained. It also considers whether patients have any safety concerns about their rooms and whether they are bothered by noises or smells.

Chronic and Complex Care: Resident’s Overall Rating of Care (% of Positive Responses) looks at how chronic and complex care patients (CCC) view the overall quality of care and services they receive.

Infection Rate: CDI (Rate per 1,000 Patient Days) shows the rate of patients who, while in the hospital, developed a clostridium difficile associated disease (CDI) – a disease that damages the bowel and causes diarrhea. The effects of CDI are usually mild, but sometimes can be severe.  This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Clostridium Difficile Associated Disease (CDI) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Infection Rate: MRSA (Rate per 1,000 Patient Days) shows the rate of patients who, while in the hospital, developed a type of bacteria in the bloodstream that is resistant to a broad class of antibiotics, including penicillin and can cause infections.  This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Methicillin Resistant Staphylococcus Aureus (MRSA) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Infection Rate: VRE (Rate per 1,000 Patient Days) shows the rate of patients who, while in the hospital, developed a type of bacteria in the bloodstream that is resistant to the antibiotic vancomycin and causes difficult-to-treat infections.  This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Vancomycin Resistant Enterococcus (VRE) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Hand Hygiene (% Compliance Before Patient Contact) shows the hand-cleaning compliance rate before initial contact with the patient/patient environment for all health care providers. What this measures is how often hospital workers clean their hands just before they touch a patient, or the immediate space around the patient's bed to provide care.  For example, if hand cleaning was performed 50 times before initial patient/patient environment contact by all health care providers and there are 100 observed hand hygiene indications, the compliance rate is 50%. This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Hand Hygiene by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Hand Hygiene (% Compliance After Patient Contact) shows the hand-cleaning compliance rate after contact with the patient/patient environment for all health care providers.  What this measures is how often hospital workers clean their hands after they touch a patient, or the immediate space around the patient's bed, and leave to go to their next task. For example, if hand cleaning was performed 50 times after patient/patient environment contact by all health care providers and there are 100 observed hand hygiene indications, the compliance rate is 50%. This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Hand Hygiene by the Ontario Ministry of Health and Long-Term Care (MOHLTC). 

Surgical Safety Checklist Compliance (% of Surgeries) shows the percent of surgeries in which all three phases of the surgical safety checklist was performed. For more details on this indicator, visit the original source: Patient Safety Indicators - Surgical Safety Checklist by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Emergency Care Indicators

While a patient is in the emergency department, doctors and nurses may be diagnosing or treating his/her condition, or ordering tests and waiting for results in order to determine what treatment to provide.  This website rates how well hospitals deliver emergency care based on patient experience and wait times.  Note that wait times on this website are not real-time data and should not be used to assess the time you may spend in the emergency department today. 

Emergency Care Indicators

Emergency Care: Continuity and Transition (% of Positive Responses) looks at whether emergency room patients felt they received the help, information and support they needed to care for themselves after they left the hospital.

Emergency Care: Emotional Support (% of Positive Responses) looks at whether emergency room patients felt they received the help, encouragement and support they needed to manage the fear, anxiety and concerns associated with their illness and hospital stay.

Emergency Care: Information and Education (% of Positive Responses) looks at whether emergency room patients felt they were informed  about their condition, given direction as to what was likely to happen, and provided with an explanation as to how it would affect them and what steps could be taken to manage it.

Emergency Care: Overall Rating of Care (% of Positive Responses) looks at how emergency room patients viewed the overall quality of care and services they received during their visit.

Emergency: Wait Time for Complex Conditions (Hours) shows the maximum amount of time 9 out of 10 patients spend in an emergency department receiving care for complex conditions. The wait time, for this indicator, begins when patients are registered and ends when they are admitted to a hospital bed. Ordering tests and waiting for results in order to determine the best course of treatment will add to total times, as will waiting for a hospital bed to become available. Given these variables, the Ministry of Health and Long-Term Care’s performance target for this indicator is eight hours.  For more details on this indicator, visit the original source: Emergency Room Wait Times by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Emergency: Wait Time for Minor Conditions (Hours) shows the maximum amount of time 9 out of 10 patients spend in an emergency department receiving care for minor or uncomplicated conditions. The wait time, for this indicator, begins when patients are registered and ends when they are sent home. As these patients require less time for diagnosis, treatment and observation, the Ministry of Health and Long-Term Care’s performance target for this indicator is four hours.  For more details on this indicator, visit the original source: Emergency Room Wait Times by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

 

Mental Health Care Indicators

Mental illnesses, also called psychiatric disorders, are similar to physical illnesses in that they may manifest themselves in different forms and to varying degrees. Included under this chronic disease group is schizophrenia, mood disorders, anxiety disorders, eating disorders, concurrent disorders (a condition in which a person has both a mental illness and a substance use problem), and dual diagnosis (an individual with a mental illness and a co-occurring developmental disability). General hospital psychiatric units provide assessment, stabilization and discharge planning for individuals who experience acute, severe psychiatric-related problems, while specialty hospitals provide more comprehensive care to individuals with more complex needs requiring longer lengths of stay.  This website rates how well these hospitals deliver mental health care services based on patient experience and patient safety.  

Mental Health Care Indicators

Mental Health Inpatient: Access to Care (% of Positive Responses) looks at how inpatients felt about the admission experience and the responsiveness of staff. More specifically, if they saw a psychiatrist or other staff as often as they wanted/required and if they felt the admission process was organized and timely.

Mental Health Inpatient: Overall Rating of Care (% of Positive Responses) looks at how inpatients viewed the overall quality of care and services they received during their visit.

Mental Health Outpatient: Access to Care (% of Positive Responses) looks at how outpatients felt about the admission experience and the responsiveness of staff.  More specifically, if they saw a psychiatrist or other staff as often as they wanted/required, were able to get help in a crisis or emergency if needed and did not have to wait a long time for services to start after they were referred.

Mental Health Outpatient: Overall Rating of Care (% of Positive Responses) looks at how outpatients viewed the overall quality of care and services they received during their visit.

Infection Rate: CDI (Rate per 1,000 Patient Days) shows the rate of patients who, while in the hospital, developed a clostridium difficile associated disease (CDI) – a disease that damages the bowel and causes diarrhea. The effects of CDI are usually mild, but sometimes can be severe.  This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Clostridium Difficile Associated Disease (CDI) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Infection Rate: MRSA (Rate per 1,000 Patient Days) shows the rate of patients who, while in the hospital, developed a type of bacteria in the bloodstream that is resistant to a broad class of antibiotics, including penicillin and can cause infections.  This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Methicillin Resistant Staphylococcus Aureus (MRSA) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Infection Rate: VRE (Rate per 1,000 Patient Days) shows the rate of patients who, while in the hospital, developed a type of bacteria in the bloodstream that is resistant to the antibiotic vancomycin and causes difficult-to-treat infections.  This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Vancomycin Resistant Enterococcus (VRE) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Hand Hygiene (% Compliance Before Patient Contact) shows the hand-cleaning compliance rate before initial contact with the patient/patient environment for all health care providers. What this measures is how often hospital workers clean their hands just before they touch a patient, or the immediate space around the patient's bed to provide care.  For example, if hand cleaning was performed 50 times before initial patient/patient environment contact by all health care providers and there are 100 observed hand hygiene indications, the compliance rate is 50%. This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Hand Hygiene by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Hand Hygiene (% Compliance After Patient Contact) shows the hand-cleaning compliance rate after contact with the patient/patient environment for all health care providers.  What this measures is how often hospital workers clean their hands after they touch a patient, or the immediate space around the patient's bed, and leave to go to their next task. For example, if hand cleaning was performed 50 times after patient/patient environment contact by all health care providers and there are 100 observed hand hygiene indications, the compliance rate is 50%. This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Hand Hygiene by the Ontario Ministry of Health and Long-Term Care (MOHLTC). 

Rehabilitation Care Indicators

Rehabilitation is a progressive, dynamic, goal-oriented and often time-limited process that enables an individual with an impairment to identify and reach his/her optimal mental, physical, cognitive and/or social functional level.  A key component in assessing rehabilitation performance is the client’s perspective, which is integral to rehabilitation’s client-centred approach of considering what parts of care matter most to the clients.  This website rates how well hospitals provide rehabilitation based on client experiences and patient safety.

Rehabilitation Care Indicators

Rehabilitation Care: Client-Centred Education (% of Positive Responses) looks at whether rehabilitation clients felt they were informed about their condition, what was likely to happen, how it would affect them and what could be done to manage it.

Rehabilitation Care: Evaluation of Outcomes from the Client’s Perspective (% of Positive Responses) looks at whether clients felt well-informed about their progress, that they accomplished what they expected, that the process was collaborative and that they learned to manage their condition at home.

Rehabilitation Care: Emotional Support (% of Positive Responses) looks at whether rehabilitation clients felt they received the help, encouragement and support they needed to manage the fear, anxiety and concerns associated with their illness and hospital stay.

Rehabilitation Care: Continuity and Transition (% of Positive Responses) looks at whether rehabilitation clients felt they received the help, information and support they needed to care for themselves at home after they left the hospital.

Rehabilitation Care: Overall Rating of Care (% of Positive Responses) looks at how rehabilitation clients viewed the overall quality of care and services they received during their visit.

Infection Rate: CDI (Rate per 1,000 Patient Days) shows the rate of patients who, while in the hospital, developed a clostridium difficile associated disease (CDI) – a disease that damages the bowel and causes diarrhea. The effects of CDI are usually mild, but sometimes can be severe.  This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Clostridium Difficile Associated Disease (CDI) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Infection Rate: MRSA (Rate per 1,000 Patient Days) shows the rate of patients who, while in the hospital, developed a type of bacteria in the bloodstream that is resistant to a broad class of antibiotics, including penicillin and can cause infections.  This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Methicillin Resistant Staphylococcus Aureus (MRSA) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Infection Rate: VRE (Rate per 1,000 Patient Days) shows the rate of patients who, while in the hospital, developed a type of bacteria in the bloodstream that is resistant to the antibiotic vancomycin and causes difficult-to-treat infections.  This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Vancomycin Resistant Enterococcus (VRE) by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Hand Hygiene (% Compliance Before Patient Contact) shows the hand-cleaning compliance rate before initial contact with the patient/patient environment for all health care providers. What this measures is how often hospital workers clean their hands just before they touch a patient, or the immediate space around the patient's bed to provide care.  For example, if hand cleaning was performed 50 times before initial patient/patient environment contact by all health care providers and there are 100 observed hand hygiene indications, the compliance rate is 50%. This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Hand Hygiene by the Ontario Ministry of Health and Long-Term Care (MOHLTC).

Hand Hygiene (% Compliance After Patient Contact) shows the hand-cleaning compliance rate after contact with the patient/patient environment for all health care providers.  What this measures is how often hospital workers clean their hands after they touch a patient, or the immediate space around the patient's bed, and leave to go to their next task. For example, if hand cleaning was performed 50 times after patient/patient environment contact by all health care providers and there are 100 observed hand hygiene indications, the compliance rate is 50%. This indicator helps health system leaders identify improvements for infection prevention and control.  For more details on this indicator, visit the original source: Patient Safety Indicators - Hand Hygiene by the Ontario Ministry of Health and Long-Term Care (MOHLTC).


 



Site Map | Contact Us | Disclaimer | FAQs
Copyright 2009 Ontario Hospital Association all rights reserved